Choosing an Intermediary

We encourage you to know who you do business with. Here are a few tips for choosing a transportation intermediary compiled by Bob Skane at a TLC Conference in April, 2006.

• Ask the intermediary for their Motor Carrier License Number.
• How long have they been in business?
• Are they large enough to handle your needs?
• Are they small enough to give you personal attention?
• How many carriers have they contracted with?
• How long has current management been in place?
• Who are the principals?
• How long have they owned this brokerage?
• Have they owned/run any other brokerages?
• What is their Credit rating?
• Are they TIA members, or P3 Partners? It matters.
• Do they have a contingency insurance policy?
• Check their service references?
• Check their website for helpful information.
• Does their vision/mission statement please you?
• What is their target market? Does it fit with your needs?
• Have they been recognized with any industry awards or accolades?
• Spot check compliance information: request a fax of carrier insurance etc.
• Do all employees present themselves professionally when you call?
• Find out find out what kinds of relationships they have with their various customers.
• Check for financial stability.